An intermediate, or level 2 apprenticeship, is the first level of the modern apprenticeship. Intermediate apprentices work full-time with an employer, and spend time studying towards qualifications at a college or training provider.
Intermediate apprenticeships are designed to train a school leaver for work. There is a focus on imparting key employability skills, as well as more specific training for a job within a company.
What will I learn?
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customers own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
How will I be assessed?
Apprentices will be supported in the workplace and online via Zoom by a qualified and competent assessor/trainer. All students must complete 20% off-the-job training through a range of learning methods including college sessions. You will be assessed by written assignments, completing a small scale project and an End Point Assessment which will include a multiple choice test, a presentation and professional discussion.
Apprentices must complete, or have previously completed recognised English and Mathematics Level 1 qualifications and aspire to achieve English and Mathematics Level 2 qualifications during the apprenticeship.
Progression & Career Opportunities
On completion, Apprentices may choose to progress onto a Level 3 Apprenticeship. Customer service practitioners can work in a range of fields including reception, retail, offices andmany other customer facing environments.
Cost of Study
All course fees associated with Apprenticeships are paid by the employer. If your employer pays into the Apprenticeship Levy your fees will be paid through this process. If your employer is not a levy paying employer then training for 16 18 year old learners is free and the training is subsidised for Apprentices over 19 years old. Course fees paid by the employer will vary but are likely to be in the region of £300 £1200 depending on the qualification.
All apprentices must be employed in a relevant area to their apprenticeship. Apprenticeships are mostly delivered in the workplace. Some qualifications involve classroom delivery and this can take place at College or on employer premises. The College offers a range of day release, block release and 1:1 tuition options to suit the needs of employers and Apprentices alike. Your assessor, who will support you through your apprenticeship, will visit you in the workplace every 4 6 weeks.
Once you have completed your online application you will receive an invite to interview. Once you have received an offer you will be invited to attend an induction session at the College which will be followed up with a visit with your employer. When your enrolment has been completed, your delivery and assessment can commence.