Shopkeepers and owners - retail and wholesale

Description

Shopkeepers and proprietors in this unit group co-ordinate, direct and undertake the activities in the running of small, independent retail and wholesale establishments.

Tasks

• Defines the market position for the business, decides what to sell, forecasts demand and develops the brand image of the business
• Determines staffing, financial, material and other short- and long-term requirements
• Oversees staff training, rotas and the allocation of work
• Provides information about merchandise to staff and customers and ensures customer complaints are appropriately dealt with
• Ensures that adequate reserves of merchandise are held and orders new stock as required
• Maintains financial and other shop records and controls security arrangements for the premises
• Authorises payment for supplies received and decides on vending price and credit terms
• Examines quality of merchandise and ensures that effective use is made of advertising and display facilities

Educational Requirements

There are no formal academic entry requirements. A range of management and leadership courses in retail are available, in addition to NVQs/ SVQs in at Levels 2, 3 and 4.