Buckinghamshire College Group values the views of all its customers and aims to manage complaints in a way that is sensitive to the needs of both individuals and groups. Our policy sets out how the College will provide a courteous, professional and efficient service to students, customers and other individuals and organisations with whom it works including those occasions when something goes wrong.

It is anticipated that most complaints will be dealt with through informal channels but if a customer feels that it is necessary to pursue a complaint formally, they can be assured that it will be treated seriously and that the College will deal with any complaint promptly and fairly.

Formal complaints may be made verbally (face-to-face or telephone conversation), in writing or email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Complaints in writing may be handed to any member of staff.

An acknowledgement will be made within 2 working days of the complaint being received by the Principal’s Office. For full details of how to make a complaint, what to expect and special arrangements not covered please do read the Complaints Policy

If you require assistance in raising a formal complaint please let us know and we will do our best to help you.

 

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