If you're looking to develop your team leading skills to manage a team effectively, this fully online level 2 Team Leader course will help you do just that.
This qualification will teach you the principles of team leading, how to use different styles of leadership to enhance your team's performance, and how to motivate team members to get the best out of them. You'll learn how to manage conflict within teams, how to handle dissatisfied customers and how to be the best mentor possible.
- Introduction to coaching
- Introduction to mentoring
- Principles of team leading
- Understanding personal development
- Understanding business
- Understanding how to communicate work-related information
- Understanding how to deliver customer service and resolve problems
- Understanding how to develop working relationships with colleagues