Customer Service Supervisors

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Tasks

• Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users liaises with clients and handles more complicated or sensitive complaints and queries develops and plans training for their teams establishes and monitors work schedules to meet the organisation's requirements discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems

Entry Requirements

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.