For Parents and Carers we have created a portal to help you gain more information about attendance, timetable, punctuality and academic progress of your son/daughter throughout the year. It provides an overview of how they are getting on at College and ways you can support them. Logins are issued automatically at the start of the academic year if the student is aged under 19. Please see our Frequently Asked Questions section if you have not received your login.
Frequently asked questions
I haven't received my login details email, can I have it sent again?
If you haven't received your login details and your young person (aged under 19 at enrolment/start of year) is enrolled at College (they have a current ID Card) then please first check your email, especially your 'clutter' or 'junk' folders. If you can't find any email from us with your login details please log a support ticket using the button below.
We send out login details automatically within 7 days of the completion of enrolment, starting from the start of term (first week of September).
If the student is aged 19+ at the start of the academic year (1st September) then we do not issue login details automatically. Please see "I want to access a student's profile who is aged 19+ (at enrolment/start of year) can I?"
I can't login to the Parent Portal, can you help?
If you are unable to login, but were able to before, please click the 'Forgot your Password' link found on the login screen.
After 5-10 minutes you will receive an email with a link to reset your password. Do check your junk or clutter folders after 10 minutes if you have not received it in your main Inbox.
If you can't find any email from us after 10 minutes, please log a support ticket using the button below.
I havent been given access automatically at the start of the year, can I still have access?
If you were not given automatic access at Enrolment, you can still register manually. There is no limit on the number of parent, carers or supporters who can connect to a student's profile. Click here to download an information leaflet with instructions on how to gain access the portal.
Please note: To complete this process you will need to be given the Student’s Parent Portal PIN to register, which the student can find on their ProPortal E-ILP (accessible via Cloud). Only the student can provide this PIN to you.
If you think you should have had access at the start of the year, but didn't get our email, please do contact us using the button below to allow us to advise you on the best way forward.
I had access to the portal last year, but can't access this year, why doesnt it work now?
Logins to the Parent Portal only work for the current academic year. All logins are deleted on the 1st August each year and then reissued if/when a young person re-enrols in September.
If you haven't received your login details and your young person is enrolled at College (they have a current ID Card) then please first check your email, especially your clutter or junk folders. If you can't find any email from us with your login details please log a support ticket using the button below.
We send out login details automatically within 7 days of the completion of enrolment, starting from the start of term (first week of September).
I want to access a student's profile who is aged 19+ (at enrolment/ start of year) can I?
We do not automatically issue Parent/Carer access to the Parent Portal for those students who are aged 19+ (at enrolment/start of year). We are still happy to provide this service to support Parents, Carers and Students who wish to opt in to this.
If the student is aged 19+ at enrolment and is not considered a "Vulnerable Adult" this should be setup using the manual Parent Pin Registration.
Parent Pin Registration Click here to download an information leaflet with instructions on how to gain access the portal.
Please note: To complete this process you will need to be given the Student’s Parent Portal PIN to register, which the student can find on their ProPortal E-ILP (accessible via Cloud). Only the student can provide this PIN to you, and it is their choice to do so if aged 19+.
If the student is aged 19+ at enrolment and is considered to be a "Vulnerable Adult" then please contact us using the support ticket button below. We will be happy to support you both to set this up. You can also make use the Parent Pin Registration method if the student is able to.
What is shown on the Parent Portal?
The portal contains a lot of information about a student's progress at College. As each course and mode of study varies the information does too, but you will commonly find;
- Attendance & Punctuality data
- Lesson Timetable
- Academic Progress (Marks and Grades for work)
- Parent/Carer Termly Reports
- Meeting records with staff
- Progress Comments
- Examination results and information
How often is the Parent Portal updated?
The information on the Portal is updated daily. Attendance and Puctuality data is updated twice a day (Early morning and at lunchtime). All other information is updated whenever a change is made by a staff member or the student.
The Parent Portal doesnt seem to be working right now, is it being fixed?
We do occasionally experience faults and temporary downtime. If maintenance is planned, we will display a notice on this page in advance if possible. If a fault has occurred we will update this page as soon as we are able to, with details of the problem.
Please do inform us, using the Support Ticket button below if you are experiencing a fault which is not mentioned on this page, as we might not be aware of it.
I'm a student, how do I access?
As a student you do not access through the Parent Portal. Please visit the Student Portal, login to Cloud and then click on your ProPortal E-ILP.
Supporting a student learning remotely?
Watch our information video to learn more about how our remote learning and support works.
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